Q: Will I get physical passes?
A: You will not receive physical passes. Your passes are stored in our ticketing system so there is nothing for you to lose.

Q: How do I reserve my tickets to a show?
A: Once you know what show(s) you want to attend, fill out the form online or call our ticket office at 515.277.6261. Ticket office hours are Noon-5:00 PM, Tuesdays-Fridays.

Q: Do I have to wait until tickets go on sale to the public to reserve my show tickets?
A: Reserve before the public! A major benefit of the Family 4-Pack is as soon as you know what show(s) you want to attend, you can reserve your seats. Fill out the form online or call our ticket office at 515.277.6261. Ticket office hours are Noon-5:00 PM, Tuesdays-Fridays.

Q: What if I reserve tickets for the May show in October and my plans change?
A: Easy! Just contact the ticket office at 515.277.6261. to exchange your tickets for another date, at no charge. Ticket office hours are Noon-5:00 PM, Tuesdays-Fridays.

Q: I see the perfect seats available online and I’m afraid someone else will buy them. Can I buy them and then have you refund my purchase so I can use my passes?
A: If you purchase individual tickets online, we are unable to refund those tickets.

Q: We have three people in our family and we want to see all four shows. How many passes should we buy?
A: You should buy three Family 4-Packs. This will give you 12 passes and you will convert three passes for each of the four shows.

Q: We have five people in our family and we only want to see two shows. How many passes should we buy?
A: In this example, you have two options. You can buy three Family 4-Packs, which gives you 12 passes. You’ll need 10 passes to bring your group to the two shows. That leaves two passes to bring friends to a show, or two of your family can try a third show. Your other option is to buy two Family 4-Packs, which gives you eight passes. You’ll use all the passes for the two shows plus you’ll need to buy two additional seat tickets at a slightly reduced price, one of the benefits of being a season ticket holder.
            Figuring out the math can be challenging, and our ticket office is always happy to help! Call our ticket office at 515.277.6261. Ticket office hours are Noon-5:00 PM, Tuesdays-Fridays.

Q: I have an infant who will sit in my lap. Do I need a ticket for them?
A: Yes; all guests, regardless of age, must have a ticket. We recommend our family shows for ages 5 and up.

Q: If I use all my passes in the fall, can I buy more Family 4-Packs?
A: Family 4-Packs will be on sale through Dec. 31, 2024.

Q: If I have passes left at the end of the season, can I use them in the next season?
A: Unfortunately passes do not carry over into the next season.