Volunteer in guest services
SAVE THE DATE for the 2021 Dionysos Awards
Sunday, Sept. 18, 2022
6:30 PM Social hour
7:30 PM Awards
Details and reservation link to follow
Click here for a PDF of the guest services handbook.
In preparation to become a Guest Services Volunteer, you are asked to read our “Guest Services Handbook” (see above), watch the “Guest Services Training Video” (see below) and sign the volunteer agreement, (click here to sign the form electronically). The volunteer agreement can also be found on the last page of the handbook, and you have the option to print it and bring it to your first scheduled event.
In addition to the reading and watching, you are asked to do a background check every two years. Filling out the volunteer agreement gives us the information we need to complete the free-to-you background check.
Guest Services shifts available
2023-24 Season shows
All is Calm, Nov. 30-Dec. 17, 2023
A Charlie Brown Christmas, Dec. 2-17, 2023
Final Act Ensemble Winter Show, Dec.12, 2023
Our Town, Feb. 1-18, 2024
Dragons Love Tacos, Feb. 29-Mar. 10, 2024
Beautiful: The Carole King Musical, Apr. 4-21, 2024
Ivy + Bean The Musical, May 2-12, 2024
Final Act Ensemble Spring Show, May 21, 2024
The Play That Goes Wrong, May 30 – June 16, 2024
School of Rock, July 11-28, 2024
Interested in other ways to volunteer at The Playhouse?
The Playhouse uses VolunteerLocal.com. This user-friendly website allows you to view available guest services shifts and check your schedule, all from the comfort of your home computer! When you sign up for a volunteer shift, you will receive an email from Volunteer Local, requesting that you confirm your shift. Please confirm your shift to complete your sign-up.
Be sure to sign up for our email notices. Check the Volunteer Opportunities: Usher/Ticket Taker/Greeter email option.
Arrival times for guest services
- John Viars Theatre productions: please be here one hour and 15 minutes prior to curtain time (Curtain times: 7:30 PM, Wednesdays-Saturdays, and 2:00 PM Sundays.)
- Kate Goldman Children’s Theatre productions: please be here one hour before curtain time (Curtain times: 7:00 PM Fridays, and 1:00 PM and 4:00 PM Saturdays-Sundays.)
- Family Holiday Classic productions: please be here one hour and 15 minutes prior to curtain time (Curtain times: 7:00 PM Thursdays-Fridays, and 2:00 PM Saturdays-Sundays.)
Upon arrival, guests services volunteers meet with the house manager. At this time, you will be assigned to serve where needed including ticket reviewer, usher, and greeter.
Ticket Scanners
Ticket Scanners greet the guests as they enter the building. They verify the date and time on tickets and direct guests as needed. Ticket Scanners have the opportunity to see the show after all guests have been seated. After the show, all guest services staff make sure the theatre is presentable and ready for the next performance.
Time Requirement: 75 minutes prior to curtain time until the end of the performance; one or more performances
Ushers
Ushers greet the guests, escort them to their seats as needed, and hand out playbills. If there are any late arrivals, it will be the responsibility of the ushers to seat them at an appropriate time, as quietly as possible. Ushers have the opportunity to see the show after all guests have been seated. Ushers are stationed throughout the lobbies during intermission to answer guest questions. After the show, all guest services staff make sure the theatre is presentable and ready for the next performance. One usher will help collect listening devices at the end of the performance and return ID’s to the patrons.
Time Requirement: 75 minutes prior to curtain time until the end of the performance; one or more performances
Photo Stop Volunteers
Photostop volunteers are stationed at the photostop, determined for each production. Photostop volunteers assist patrons who would like to take a photo in front of the show logo. Photostop volunteers have the opportunity to see the show after all guests have been seated. Photostop volunteers return to the photostop during intermission and after the show to again help patrons take photos in front of the logo.
Time Requirement: 75 minutes prior to curtain time until the end of the performance; one or more performances
If your plans have changed and you are unable to volunteer for your date and time, call The Playhouse ticket office as soon as possible, at 515.277.6261.
For more information about volunteering with guest services, contact the house management team, 515.974.5352.
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