Reopening Procedures

Updated Sept. 28, 2020

The arts have an incredible power to provide connection and community in even the most isolating times. The Playhouse provides a place where together we can share laughter, tears, and a much-needed retreat from all that we have endured. 

Our volunteers and staff safely presented four shows as Live Theatre Drive-In, June-August 2020. We now look forward to welcoming guests into the building on a limited basis, with show capacity at less than 35%.

Protecting Yourself & Others

  • Please do not come if you are feeling unwell or have been unwell in the past 14 days, have been recently diagnosed with COVID-19, or are awaiting a COVID-19 test result. We will refund your ticket order.
  • Masks are required at all times for all guests, volunteers, and staff.
  • Physical distancing of at least 6 feet will be observed. Volunteers and staff will indicate public pathways designed to minimize interactions between guests in the lobbies and auditorium.
  • Hand sanitizer with at least 60% alcohol is readily available throughout public areas.

Paperless Interactions

  • No tickets are issued. Seating will be assigned by the ticket office, based upon when tickets were purchased and the size of groups, with at least 6′ distance between parties. If wheelchair, visual, or audio accommodations are requested, they will be honored.

    This is an example, using primarily parties of 2 and 4 (the pink lines), of how parties will be seated.
    • Guests will be seated in every other row. Exceptions, as illustrated in the Ramp, are where we can stagger parties without overlap.
    • There will be 2 seats between each unique party to provide appropriate physical distancing.
    • Seats 8, 14, and 19 in the empty rows on the Main Floor have been removed to minimize contact between guests as they go to their seats.

  • Playbills are entirely digital. Links are sent in Welcome emails and posted on shows’ website pages.

Concessions

  • A limited array of prepackaged concessions will be offered.
  • Credit/debit cards are preferred for contactless payments.

Restrooms

  • All shows are performed without intermission. Each show runs 90-100 minutes.
  • Restrooms are for use by a single guest or family at a time. Staff will sanitize the restroom after each use. Please maintain good physical distances while waiting.
  • Restrooms on the lower, children’s theatre level may be closed to the public.

Playhouse Additional Safety Practices

  • Volunteers and staff are required to wear masks at all times.
  • Volunteers and staff have their temperature checked upon arrival and are required to wash hands frequently.
  • Cleaning and disinfecting practices include frequent sanitizing of high-touch areas and daily disinfection of all hard surfaces.
  • Tickets can be exchanged or refunded if guests are feeling unwell or have been in contact with someone diagnosed with COVID-19.

An inherent risk of exposure to COVID-19 exists in any public place. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By entering The Playhouse’s facilities, guests, volunteers, and staff voluntarily assume all risks related to exposure to COVID-19.

We have drawn upon the guidelines suggested by local, state, and federal agencies, experts, and associations. The Playhouse remains committed to monitoring the current recommendations, guidelines, and restrictions to which we are subject. Click here to download the full safety guide.

Feel free to reach out to David Kilpatrick, Playhouse executive director, with questions at any time: dkilpatrick@dmplayhouse.com, 515.974.5353.

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