Guest Services & Office Volunteer Opportunities

Sign up and check schedules from home

The Playhouse uses VolunteerLocal.com. This user-friendly website allows you to view available front-of-house shifts and check your schedule, all from the comfort of your home computer! When you sign up for a volunteer shift, you will receive an email from Volunteer Local, requesting that you confirm your shift. Please confirm your shift to complete your sign-up.

Sign-up for Usher Training to learn more about our Guest Services Handbook, ask us your questions, and the first 50 to sign up get a free gift! If you attended training in August or September to do not need to attend this usher training.

Usher Training, Nov. 17 or 22, 2019

For Mainstage productions, volunteers need to be here one hour and 15 minutes prior to curtain time, 7:30 PM, Wednesday-Saturday, and 2:00 PM Sunday. For production in the Kate Goldman Theatre, volunteers need to be here one hour before curtain,  which are 7:00 PM Friday and 1:00 PM and 4:00 PM Saturday and Sunday. Family Holiday Classic curtain times are 7:00 PM Wednesday-Friday and 1:00 PM and 5:00 PM Saturday and Sunday.

Usher Shifts available – click the show title to sign-up for a date and time (this is for the first half of the season.  The remainder of the season will be published after the first production)

Celebration of the Century Show, Nov. 9, 2019 *due to high demand for tickets ushers will not be guaranteed a seat in the theatre but are invited to watch the show on the TV monitors in the lobby*

A Christmas Story, The Musical, Dec. 5-23, 2019 (Family Holiday Classic on the Mainstage)

James and the Giant Peach, Jan. 2-19, 2020 (Kate Goldman Children’s Theatre)

The Diary of Anne Frank, Jan. 23-Feb. 9, 2020 (Mainstage)

Ticket Reviewers greet the guests as they enter the theatre. They verify the date and time on tickets, direct guests as needed, and after the show make sure the theatre is presentable and ready for the next performance. Ticket takers have the opportunity to see the show after all guests have been seated.

Time Requirement: One hour prior to curtain time until the end of the performance; one or more performances

Ushers greet the guests, escort them to their seats as needed, and hand out playbills. If there are any late arrivals, it will be the responsibility of the ushers to seat them at an appropriate time, as quietly as possible. Ushers have the opportunity to see the show after all guests have been seated. Ushers are stationed throughout the lobbies during intermission to answer guest questions. After the show, ushers make sure the theatre is presentable and ready for the next performance.

Time Requirement: One hour prior to curtain time until the end of the performance; one or more performances

Due to the nature of this position, it is now paid staff. If you are interested in joining this staff, please let the house manager know.

There are times when our office staff needs help during the day preparing mailings and occasional phone campaigns.

Time Requirement: Varied, usually 2-3 hours, as needed

If your plans have changed and you are unable to volunteer for your date and time, call the Playhouse ticket office as soon as possible, at 515-277-6261.

For more information about volunteering with guest services, contact David Kilpatrick, 515-974-5353.