Guest Services & Office Volunteer Opportunities

Please note that, due to renovations at the theatre, guest services volunteers will need to attend a mandatory training session.

Training is mandatory for both Mainstage and Kate Goldman Children’s Theatre guest services volunteers. Contact Matt Kolodziej, house manager, 515-974-5352, for training options.

click here to volunteer at Elf – The Musical, Nov. 30-Dec. 23, 2018

click here to volunteer at Edward Tulane, Jan. 5-Jan. 20, 2019

click here to volunteer at Baskerville, Jan. 25-Feb. 10, 2019

NOTE: If you have not attended guest services training, you will be asked to come 30 minutes prior to your scheduled shift for training.

Sign up and check schedules from home

The Playhouse uses VolunteerLocal.com. This user-friendly website allows you to view available front-of-house shifts and check your schedule, all from the comfort of your home computer! When you sign up for a volunteer shift, you will receive an email from Volunteer Local, requesting that you confirm your shift. Please confirm your shift to complete your sign-up.

Volunteers need to be here one hour prior to curtain time. Mainstage curtain times are 7:30 PM, Wednesday-Saturday, and 2:00 PM Sunday. In the Children’s Theatre, curtain times are 7:00 PM Friday and 1:00 PM and 4:00 PM Saturday and Sunday. Family Holiday Classic curtain times are 7:00 PM Wednesday-Friday and 1:00 PM and 5:00 PM Saturday and Sunday.

If your plans have changed and you are unable to volunteer for your date and time, call the Playhouse ticket office as soon as possible, at 515-277-6261.

 

House managers are responsible for the lobby and auditorium before, during, and after a performance. They may work one or more performances during the run of the production. The house manager is required to arrive 75 minutes prior to curtain and stay until all guests have left after the performance. The house manager supervises the ushers, ticket takers, and concessionaires. Duties include communicating the show information to the front-of-house volunteers, greeting guests, seating late arrivals, restocking concessions, assigning intermission duties, and final theatre inspection for tidiness. House managers cannot go in and watch the show, but will receive complimentary tickets to another performance.

Time Requirement: 75 minutes prior to curtain time until the end of the performance and all patrons have left the theatre; one or more performances.

Ticket Takers greet the guests as they enter the theatre. They verify the date and time on tickets, direct guests as needed, and after the show make sure the theatre is presentable and ready for the next performance. Ticket takers have the opportunity to see the show after all guests have been seated.

Time Requirement: One hour prior to curtain time until the end of the performance; one or more performances

Ushers greet the guests, escort them to their seats as needed, and hand out playbills. If there are any late arrivals, it will be the responsibility of the ushers to seat them at an appropriate time, as quietly as possible. Ushers have the opportunity to see the show after all guests have been seated. Ushers are stationed throughout the lobbies during intermission to answer guest questions. After the show, ushers make sure the theatre is presentable and ready for the next performance.

Time Requirement: One hour prior to curtain time until the end of the performance; one or more performances

Prior to the arrival of guests, concessions crew will prepare the concession area. Concessionaires sell candy, pop, and water before the show and at intermission. They have the opportunity to see the show after all guests have been seated. After the show, the concessions crew makes sure the concessions area and the theatre is straightened up and ready for the next performance.

Time Requirement: One hour prior to curtain time until the end of the performance; one or more performances

There are times when our office staff needs help during the day preparing mailings and occasional phone campaigns.

Time Requirement: Varied, usually 2-3 hours, as needed

For more information about volunteering with guest services, contact Matt Kolodziej, house manager, 515-974-5352.