Volunteer in guest services

Guest Services shifts available

Due to changes in procedures, all guest services volunteers will need to attend a training session. You may sign up for shows now, but cannot volunteer until you’ve completed training.

Mandatory Guest Services Training, one session chosen from 6:30 PM Oct. 2, 6:30 PM Oct. 3, 2:00 PM Oct. 4, or 2:00 PM Oct. 10

Weekend Comedy, Oct. 8-11, Oct. 21-25, & Nov. 4-8, 2020

I and You, Oct. 15-18, Oct. 28-Nov. 1, & Nov. 11-15, 2020

The Playhouse uses VolunteerLocal.com. This user-friendly website allows you to view available guest services shifts and check your schedule, all from the comfort of your home computer! When you sign up for a volunteer shift, you will receive an email from Volunteer Local, requesting that you confirm your shift. Please confirm your shift to complete your sign-up.

Reopening Procedures, updated Sept. 28, 2020

The Des Moines Playhouse is following all recommendations from state and local governments and from the Centers for Disease Control and Prevention (CDC) regarding safety measures to prevent the spread of COVID-19. In terms of volunteer safety, these measures include the following:

  • Please do not come if you are feeling unwell or have been unwell in the past 14 days, have been recently diagnosed with COVID-19, or are awaiting a COVID-19 test result.
  • Temperatures of performers, crew, and staff in close contact will be taken at the beginning of each rehearsal.
  • Masks will be worn at all times in the building, including during rehearsals. Actors will not wear masks during performances, but all other volunteers, staff, and guests will be masked in the building.
  • Face shields offered at all rehearsals and performances for crew and actors as extra face covering.
  • Assigned restrooms and rehearsal spaces and limited use of common spaces. Restrooms should be wiped down between each use.
  • Frequent handwashing and disinfecting of actors’ properties and greenroom spaces.
  • Distances of 6 feet or more maintained as much as possible during the rehearsal process and backstage during performances for all volunteers.
  • Disinfecting and cleaning of the building before performances.
  • Hand sanitizing stations placed throughout the building.
  • Limited seating capacity in the auditorium with first row of audience at least 10 feet away from the front of the stage.
  • Records kept of all people in the building at all times in case contact tracing becomes necessary.

An inherent risk of exposure to COVID-19 exists in any public place. COVID-19 is an extremely contagious disease that can lead to severe illness and death. If you are not comfortable taking this risk, please do not volunteer at The Playhouse yet. We respect and support that decision. If you plan to volunteer at The Playhouse you voluntarily assume all risks related to exposure to COVID-19.

We have drawn upon the guidelines suggested by local, state, and federal agencies, experts, and associations. The Playhouse remains committed to monitoring the current recommendations, guidelines, and restrictions to which we are subject. Click here to download our full safety guide.

Feel free to reach out to David Kilpatrick, Playhouse executive director, with questions at any time, 515.974.5353.

Arrival times for guest services

  • John Viars Theatre productions: please be here one hour and 15 minutes prior to curtain time (Curtain times: 7:30 PM, Wednesdays-Saturdays, and 2:00 PM Sundays.)
  • Kate Goldman Children’s Theatre productions: please be here one hour before curtain time (Curtain times: 7:00 PM Fridays, and 1:00 PM and 4:00 PM Saturdays-Sundays.)
  • Family Holiday Classic productions: please be here one hour and 15 minutes prior to curtain time (Curtain times: 7:00 PM Thursdays-Fridays, and 1:00 PM and 5:00 PM Saturdays-Sundays.)

Upon arrival, guests services volunteers meet with the house manager. At this time, you will be assigned to serve where needed including ticket reviewer, usher, and greeter.

Ticket Reviewers

Ticket Reviewers greet the guests as they enter the theatre. They verify the date and time on tickets and direct guests as needed. Ticket takers have the opportunity to see the show after all guests have been seated. After the show, all guest services staff make sure the theatre is presentable and ready for the next performance.

Time Requirement: 75 minutes prior to curtain time until the end of the performance; one or more performances

Ushers

Ushers greet the guests, escort them to their seats as needed, and hand out playbills. If there are any late arrivals, it will be the responsibility of the ushers to seat them at an appropriate time, as quietly as possible. Ushers have the opportunity to see the show after all guests have been seated. Ushers are stationed throughout the lobbies during intermission to answer guest questions. After the show, all guest services staff make sure the theatre is presentable and ready for the next performance.

Time Requirement: 75 minutes prior to curtain time until the end of the performance; one or more performances

Greeters

Greeters are stationed at the east and west entrances to answer guest questions and direct them, as needed, to the ticket office or auditorium. Greeters may also be asked to take intermission drink orders for Director’s Circle donors or to assist at the photo stop. Greeters have the opportunity to see the show after all guests have been seated. Greeters are stationed throughout the lobbies during intermission to answer guest questions. After the show, all guest services staff make sure the theatre is presentable and ready for the next performance.

Time Requirement: 75 minutes prior to curtain time until the end of the performance; one or more performances

If your plans have changed and you are unable to volunteer for your date and time, call The Playhouse ticket office as soon as possible, at 515.277.6261.

For more information about volunteering with guest services, contact David Kilpatrick, executive director, 515.974.5353.

Schedule

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25oct2:00 pmWeekend Comedy2:00 pm

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