Volunteer in guest services

The Playhouse uses VolunteerLocal.com. This user-friendly website allows you to view available guest services shifts and check your schedule, all from the comfort of your home computer! When you sign up for a volunteer shift, you will receive an email from Volunteer Local, requesting that you confirm your shift. Please confirm your shift to complete your sign-up.

Guest Services shifts available

Click the show title to sign up for a date and time.

  • Singin’ in the Rain (John Viars Theatre) Performances of Singin’ in the Rain, beginning Sunday, Mar. 15, have been suspended.
  • Pippi Longstocking, Apr. 24-May 17, 2020 (Kate Goldman Children’s Theatre)
  • Leaving Iowa, May 29-June 14, 2020 (John Viars Theatre)
  • Roald Dahl’s Matilda The Musical, July 10-Aug. 2, 2020 (John Viars Theatre)

Arrival times for guest services

  • John Viars Theatre productions: please be here one hour and 15 minutes prior to curtain time (Curtain times: 7:30 PM, Wednesdays-Saturdays, and 2:00 PM Sundays.)
  • Kate Goldman Children’s Theatre productions: please be here one hour before curtain time (Curtain times: 7:00 PM Fridays, and 1:00 PM and 4:00 PM Saturdays-Sundays.)
  • Family Holiday Classic productions: please be here one hour and 15 minutes prior to curtain time (Curtain times: 7:00 PM Thursdays-Fridays, and 1:00 PM and 5:00 PM Saturdays-Sundays.)

Upon arrival, guests services volunteers meet with the house manager. At this time, you will be assigned to serve where needed including ticket reviewer, usher, and greeter.

How we're responding to coronavirus

Following examples of other arts and culture organizations, The Playhouse is staying current on CDC, World Health Organization, and Iowa Public Department of Health information.

Currently all performances are postponed.

Our longstanding policy, especially applicable today, is

  • Staff and volunteers should wash hands frequently.
  • Anyone who is unwell is to stay home.

Please wash your hands upon arrival and, if you are feeling unwell, do not come in. If have concerns about coming in, please contact Taylor Millar, volunteer coordinator, at 515.954.7685.

Ticket Reviewers

Ticket Reviewers greet the guests as they enter the theatre. They verify the date and time on tickets and direct guests as needed. Ticket takers have the opportunity to see the show after all guests have been seated. After the show, all guest services staff make sure the theatre is presentable and ready for the next performance.

Time Requirement: 75 minutes prior to curtain time until the end of the performance; one or more performances

Ushers

Ushers greet the guests, escort them to their seats as needed, and hand out playbills. If there are any late arrivals, it will be the responsibility of the ushers to seat them at an appropriate time, as quietly as possible. Ushers have the opportunity to see the show after all guests have been seated. Ushers are stationed throughout the lobbies during intermission to answer guest questions. After the show, all guest services staff make sure the theatre is presentable and ready for the next performance.

Time Requirement: 75 minutes prior to curtain time until the end of the performance; one or more performances

Greeters

Greeters are stationed at the east and west entrances to answer guest questions and direct them, as needed, to the ticket office or auditorium. Greeters may also be asked to take intermission drink orders for Director’s Circle donors or to assist at the photo stop. Greeters have the opportunity to see the show after all guests have been seated. Greeters are stationed throughout the lobbies during intermission to answer guest questions. After the show, all guest services staff make sure the theatre is presentable and ready for the next performance.

Time Requirement: 75 minutes prior to curtain time until the end of the performance; one or more performances

If your plans have changed and you are unable to volunteer for your date and time, call The Playhouse ticket office as soon as possible, at 515.277.6261.

For more information about volunteering with guest services, contact Taylor Millar, volunteer coordinator, 515.954.7685.

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